COVID-19: Information

For guests planning to visit Lake Argyle (information as at 25th May 2020)

As operating conditions and regulations change ever so frequently through this pandemic, please contact our team by email or phone in any of the below information is unclear.

  • Our current operating hours are now 8.00 am until 5.00 pm 7 days per week  (Western Australian standard time.)
  • (possible extended hours on weekends & public holidays)
  • 1, 2 & 4 Bedroom Lake View Villas and 1 & 2 Bedroom Kimberley Cabins are now available.
  • Camping & Caravan park sites are also available. Current COVID-19 restrictions apply.
  • Our beautiful infinity pool is now open to Caravan Park and Accommodation Guests only – COVID-19 limits and regulations apply – a maximum of 20 persons in pool area at any time until further notice.
  • Unfortunately we will not be taking any Day Guests until the current limits are lifted.
  • Our restaurant will re-open for Take Away meal service and limited dine in from Monday 25th May. Current COVID-19 restrictions apply.
  • Our Sunset Explorer Cruise aboard the Kimberley Durack will be running for 3 or 4 days per week from Saturday 30th of May. As the recovery grows strength we will increase our cruises and possibly restart our popular Island Explorer Luncheon Cruise in Late June or July.
  • Call out team to reserve BBQ pontoon boats, hire dinghy, kayaks, stand up paddle boards and/or canoes.
  • Guests requiring 14-day isolation when arriving from, or departing to the NT are able to stay. Isolation rules as per those imposed by the Australian, Western Australian and Regional Government authority must be strictly adhered to. The pool, laundry, camp kitchens and common areas are not available to those in 14-day self-isolation.
  • Any guests seen not following the current social distancing regulations will be asked to leave the property immediately and notification of this breach of regulation will be handed to the relevant authorities prior to your departure.
  • Refunds will not be available to those not adhering to the above requirements.

What to do about your 2020 reservation at Lake Argyle

In light of the current COVID 19 Pandemic, we are asking for your support so that we can ensure our business and our region will be here to enjoy in the future.

As it may now be that you will be unable to travel to the Kimberley, we would love for you to defer your booking with us rather than cancelling altogether. Holding your fees as a credit voucher for you to use at you leisure over the next 2 years will have an enormous positive impact as we move through some very difficult times. We understand that this may not be a viable option for everyone and will of course be offering a refund to those that prefer. If you are also not sure which might be the option you will choose, we are happy to cancel your reservation and hold it until you can confirm deferment of full cancellation in the future be it tomorrow or any time prior to your original reservation arrival date. The cancellation will be considered based on the day you first call us to advise you are not able to travel to Lake Argyle.

Our Current refund policy has also been amended due to the enormity of this situation. The circumstances surrounding the imposed travel restrictions are unprecedented and as such will play a major role in the future of the tourism industry.

As of Saturday 21st March 2020 we are halving the regular fee for guests cancelling bookings within 28 days of their intended stay from 50% to 25% of the total amount paid. Bookings more than 28 days from the date of cancellation will incur a standard $20 administration fee only. Deferment of a booking (i.e. Credit Voucher) will incur no fees or penalties and the full value of the paid booking will be valid for 2 years.

We appreciate your patience in processing credit vouchers and refunds, this process is done manually by our dedicated team. As you may imagine, we have been inundated with a large volume of requests which will inevitably cause a longer than usual wait time.

We greatly appreciate your business and WE CANNOT WAIT TO WELCOME YOU BACK TO LAKE ARGYLE to start exploring the amazing Kimberley once again.